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Help Center |
Technical Issues
This happens when your cookie expires, usually a 24-hour period, but it has been known to be longer. Also someone else may be using your username and password. This system will only accept one user per username and password.
If you cannot remember your password or member name, please visit this page and enter the requested information. You will receive an email with your password and/or member name.
Two scenarios happen with incorrect login information:
- Login remains on the same/home page:
- Ensure that your system clock, both the date and time is correct.
- Check that your cookie settings are on a medium privacy level.
- Reset all cookies in your browser.
- You may want to also re-set the cache in the browser.
- You are directed to another page:
- Ensure that your caps lock is off as your member name and password are case sensitive. If you continue to have problems please call MAIA at 1-866-626-6226.
